The Salvation Army Crisis Services aims to make a positive difference in the lives of people experiencing crisis, homelessness and violence. We listen to and are informed by people’s experiences and views. Crisis Services Network engages with the changing policy and demographic environment; and makes the most of opportunities to enhance access and flexibility of service responses.

Our programs and staff work with a contextual understanding of structural barriers that affect vulnerable groups in society. This acknowledgement is required to work appropriately and well with Aboriginal peoples, women, people from culturally and linguistically diverse backgrounds, people who are lesbian, gay, bisexual, transgender or intersex and others who experience discrimination and stigma.  We are actively inclusive and holistic in responding to clients and communities.

Our Actions

All aspects of the work of Crisis Services Network are underpinned by the following values:

  • Human dignity
  • Justice

  • Hope

  • Compassion

  • Community

  • Diversity

Strategic Goals

The following strategic goals inform our work:

  • Focus on access and sustainable change

  • Empowered client participation

  • Better integrated responses

  • Influence and lead sector change

  • Adaptable, skilled workforce

  • Intelligent and practical systems


Every day, Crisis Services Network works with some of Melbourne and Victoria’s most vulnerable individuals, families and communities.

Our staff are dedicated professionals, with the expertise to deliver holistic, integrated services that help people escape violence, address disadvantage, make meaningful change and find independence.