Crisis Support Services

How we can help?

As the ‘front-door’ to the Crisis Services Network, the Crisis Contact Centre offers a 24-hour, statewide crisis response to people of all ages.  We work with over 10,000 households a year, many of whom are experiencing homelessness or are at risk of homelessness.

Immediate assistance may include: emergency housing, vouchers for food and other essentials, information, advocacy and planning, as well as referral to specialist supports in relation to housing, family violence, alcohol and other drug use and mental health.

The Crisis Contact Centre is open for face-to-face assistance  from 9am until 11pm every day of the year. No appointment required.

For 24 hour telephone support contact:

Local: (03) 9536 7777 or Free Call:  1800 627 727

To connect with your closest Housing Entry Point call the Victorian Homelessness Crisis Line

Contact: 1800 825 955 (24 hour, Toll free, Statewide) 


Statewide After-Hours Service

The Crisis Contact Centre is Victoria’s state wide after-hours emergency accommodation contact point.

Outside business hours, when local housing entry points are closed, the Crisis Contact Centre role is to help ensure safety for households (individuals or families) in immediate crisis, and to provide thorough assessment, information, planning and referral to assist people to access the support they need the following day.

 Monday to Friday after 5 pm, 24 hours weekends and public holidays

Contact: Local  (03) 9536 7777  or Free Call: 1800 627 727 

Day Services at The Crisis Contact Centre

 During business hours, the Crisis Contact Centre acts  as a ‘backstop’ to Victoria’s local housing entry point services, providing information, advice, follow-up and advocacy to assist households experiencing crisis. The Crisis Contact Centre is also a local community support service, providing face-to-face assessment and material-aid support to residents of the City of Port Phillip, and parts of Stonnington and Bayside LGAs. Financial assistance at the Crisis Contact Centre is subject to eligibility, assessment and resource limitations

Monday to Friday 9 am-5 pm

Contact: Local (03) 9536 7777 Free Call: 1800 627 727  

Interim Support and Linkage Program

The Crisis Contact Centre also incorporates an Interim Support and Linkage Program (ISLP), which provides short term, intensive housing-focussed support to individuals and families who are in frequent contact with the CCC to develop long term housing and other support plans, in conjunction with a wide range of community based support services.   Referral to the ISLP is via the Crisis Contact Centre.

Monday to Friday 9 am-5 pm

Contact: Local (03) 9536 7777 Free Call: 1800 627 727  

Visiting Services at The Crisis Contact Centre

  • Centrelink Community Team : Monday – Thursday 12.30 pm-3.30 pm (Drop in basis, no appointment required)
  • Tenancy Assistance and Advocacy : Peninsula Community Legal Service: Thursday mornings for appointments call  9783 3600
  • Legal Aid (McGregor Solicitors): Every second Wednesday for an appointment call 9536 7777/1800 627 727
  • Best Mates Pet Clinic: Last Sunday of every month call 9536 7777/1800 627 727 for more information