Youth & Family Services

Are you a young person who is homeless or at risk of homelessness?

The Upton Road Accommodation and Learning Center provides stable and safe accommodation within a 24 hour staffed refuge setting. We offer a range of innovative programs to help you build skills and restore confidence during your six – ten week stay.

At Upton Road you will have your own clean, furnished and secure unit which is surrounded by beautiful healing gardens.  The refuge is a supportive community free from violence, aggression, illegal drugs and alcohol with  24 hour support from our team of caring youth support workers.

What does the program offer?

Our professional team of social workers will work in partnership with you develop a plan to address the issues that are important to you.  We can offer support in the following areas:

  • Addressing your immediate need for shelter, safety, warmth, food and emotional support
  • Helping you maintain your connections to existing supportive relationships
  • General health and dental care
  • Mental health concerns and well being
  • Family reconciliation and relationship counselling
  • Employment, Education and Training options
  • Securing you an income
  • Finding a long term housing outcome that works for you


Parenting and Families

We are able to accommodation pregnant or parenting young woman in our Mother & baby and Family units. We offer tailored support for new parents and families.

Little Sprouts

This 9 week program is a parenting and support program for young parents to meet other families, develop new skills and share parenting experiences.

Meals Program

We provide delicious and nutritious meals during your stay and daily opportunities to learn how to cook healthy food grown in our own gardens.

Edible Gardens

Upton Road is surrounded by abundant edible gardens. During your stay you can learn how to grow your food and learn gardening skills.

Life and Livings Skills

Our dedicated Life and Living Skill Worker can help build skills around cooking on a budget, cleaning your home, healthy eating, exercise and living well.

Enterprise Learning

We have an exciting range of social enterprise opportunities at Upton Road.  Learn skills and gain qualifications in Hospitality, Retail, Animal Care and Permaculture.

Animal Therapy

At Upton Road young people have the opportunity to work with our Clinical Psychologist who is trained in Animal Assisted Therapy.  We also have ducks, chickens, guinea pigs and rabbits onsite.

Work and Study Pathways

Looking for work or studying options? Our onsite specialist teacher and transitions worker can help you find your passion and make a plan to achieve your goals.

Youth Participation

We seek to meaningfully involve young people in all aspects of our work and engage young people on issues that directly affect them, like individual care or learning plans, and wider community-based projects and events. 


Do you have concerns about your mental health? Is your relationship to drugs and alcohol problematic or unhealthy? We have a specialist psychologist and drug and alcohol counsellor onsite who you can speak with. This service is free and confidential.

Somerset Youth Foyer

Somerset Youth Foyer provides long term supported housing along with long term case management support for young people aged 16 – 25 who are enrolled in full time education or training. The service aims to assist young people to build their independence, as well as social and life skills.

Youth Private Rental Access Program

The Youth Private Rental Access Program assists young people and families: to establish or maintain an independent or shared private rental tenancy; with tenancy and housing education through workshops individual information sessions; and with financial assistance. A Youth Private Rental Access worker is available to assist young people to secure private rental accommodation.

How do I access housing support and emergency accommodation?

Contact: 1800 825 955

If you are experiencing homelessness or worried that you might be soon, you can call 1800 825 955 and to talk to an Initial Assessment and Planning staff member about your situation.

This call is free from landlines and from most mobiles (not from some of the smaller mobile providers). When you call this number you will be connected to the nearest Homelessness Access Point Service. Interpreter services can be arranged.

What happens next?

When you speak with the Initial Assessment & Planning staff either over the phone or in person, you can discuss your housing circumstances and any other issues that are worrying you or making your housing situation difficult.

The staff will talk through possible housing and support ideas and options and may be able to provide one off assistance with urgent tasks.

They can also make referrals (with your consent) on your behalf to a range of homelessness support options or mainstream services that can provide you with the support that you need.